Privacy Policy for Octopus Suites

1. Introduction

Kyle Solutions Private Limited ("Company", "we", "our", or "us") operates Octopus Suites, a unified enterprise mobile application that brings together WhatsApp CRM, Enterprise CRM, ERP management, quotation processing, and team collaboration into a single workspace.

We are committed to protecting the privacy, confidentiality, and security of all personal and enterprise data processed through our application. This Privacy Policy details how we collect, use, store, process, and protect your information when you access or use Octopus Suites.

By installing, registering, or using Octopus Suites, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

2. Information We Collect

A. Information You Directly Provide

• Account Registration & Authentication: Name, business email address, phone number, organization name, role/title, and password credentials.
• Enterprise & CRM Records: Lead contact information, customer records, company details, deals, pipelines, quotation details, invoices, purchase orders, notes, and task assignments.
• Communication & Messaging Data: Messages, media (images, PDFs, documents, audio recordings), and template parameters sent and received via WhatsApp Business API integrations.
• Support Inquiries: Information provided when you contact customer support at dev@kylesolutions.in.

B. Information Automatically Collected

• Device & Connection Telemetry: Device model, operating system version, unique device identifiers, IP address, cellular network, and application version.
• Usage & Activity Logs: Timestamps of actions performed (e.g., quotations sent, deals updated, messages transmitted), crash reports, and system performance metrics.
• Session Tokens: Securely stored session tokens using platform-native encrypted vaults (iOS Keychain / Android KeyStore).

3. Device Permissions & Why We Need Them

Octopus Suites requests specific device permissions strictly to deliver core enterprise capabilities:

4. How We Use Your Information

Kyle Solutions Private Limited utilizes collected data strictly for lawful, legitimate enterprise purposes:

1. Service Provisioning: Providing single-login access to WhatsApp CRM, Kyle CRM, ERP records, and quotation tools.
2. Real-time Messaging: Routing incoming and outgoing WhatsApp communications between your team and prospects/clients.
3. Multi-Tenant Workspace Security: Ensuring role-based access control (RBAC) and complete tenant isolation across organizations.
4. Push Notifications & Reminders: Sending alerts for follow-ups, scheduled quotations, and team chats.
5. System Stability & Compliance: Diagnosing software faults, preventing unauthorized access, and maintaining compliance with applicable laws.

We never sell your personal or enterprise data to third parties, data brokers, or advertising networks.

5. Third-Party Integrations & Sub-Processors

To deliver high-availability cloud services, Octopus Suites interfaces with trusted infrastructure providers:

• Supabase Inc.: Enterprise cloud database, user authentication, and real-time message brokering with TLS encryption and row-level security.
• Meta Platforms / WhatsApp Business Cloud API: Facilitates sending and receiving WhatsApp messages through your organization’s authorized WhatsApp Business Account.
• Google Sign-In / Google Workspace: Optional single sign-on (SSO) authentication for authorized business accounts.
• Apple APNs & Firebase FCM: Secure delivery of push notifications to your mobile device.

6. Data Security & Storage

Kyle Solutions Private Limited implements enterprise-grade security protocols:

• Encryption in Transit: All network traffic between Octopus Suites and servers is secured via HTTPS/TLS 1.3.
• Encryption at Rest: Sensitive credentials, tokens, and cached configurations are stored using platform hardware keystores.
• Tenant Isolation: Rigorous database row-level security (RLS) ensures data is inaccessible across distinct organizations.

7. Data Retention & User Rights

Retention

We retain enterprise and personal data only for as long as your workspace account remains active or as required by regulatory or legal obligations.

Your Rights

Depending on your jurisdiction, you have the right to access, view, correct, or request deletion of your account and personal data. Email our Data Privacy Officer at dev@kylesolutions.in. Deletion requests are processed within 30 business days.

8. Children's Privacy

Octopus Suites is strictly an enterprise business management platform intended for adults, authorized employees, and businesses. We do not knowingly collect data from individuals under 18 years of age.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect enhancements or legal obligations. When changes are published, we will update the "Last Updated" date and notify active users via in-app banner or email.